HELP & RETURNS
Need an update, a refund or help with an order? Contact the store here.
$15 shipping. One charge
Shipping is $15 USD for the whole order, whether you buy one item or several. We serve the USA, Canada, Europe, Japan, Australia, New Zealand, South Korea and the additional destinations listed at checkout. Standard delivery varies by destination; tracking appears in your order when available. Import charges, if applicable, are separate
All supported destinations
United States · Canada · Australia · New Zealand · Albania · Andorra · Bosnia & Herzegovina · Monaco · Montenegro · North Macedonia · San Marino · Serbia · Ukraine · Moldova · Türkiye · Vatican City · Austria · Belgium · Bulgaria · Croatia · Cyprus · Czechia · Denmark · Estonia · Finland · France · Germany · Greece · Hungary · Ireland · Italy · Latvia · Lithuania · Luxembourg · Malta · Netherlands · Poland · Portugal · Romania · Slovakia · Slovenia · Spain · Sweden · United Kingdom · Iceland · Liechtenstein · Norway · Switzerland · Japan · South Korea · Singapore · Taiwan · Hong Kong · Israel
Returns policy
You may cancel a standard merchandise order without giving a reason by notifying us within 14 days after delivery through Help & returns or the published support email. Send the goods back within 14 days of notifying us; we provide the return address in your private support thread. You pay direct return postage for a change of mind. You may inspect goods as you would in a shop; a deduction may apply only for handling beyond what is needed to establish their nature, characteristics and functioning. We refund the returned goods and, for a full-order withdrawal, the standard outbound delivery charge within 14 days of notice; we may wait until the goods or evidence of return arrive, whichever is earlier. Refunds use BSV, the original payment method, unless we agree otherwise without extra fees. The refund is based on the USD purchase value converted at the refund-time BSV rate, so the BSV amount may differ; mandatory local rights prevail. For faulty, damaged or incorrect goods, contact us for a remedy and return-postage arrangements at our cost. Limited edition status alone does not exclude returns. Your applicable legal guarantees and consumer rights are unaffected. Do not send a return to an unconfirmed address.
Keep your order number and transaction ID. A return request never requires a wallet seed or private key